Packet Return Desk

Effective: 21 July 2026

1. When returns are considered

We review return requests when the wrong cultivar was dispatched, packets arrived crushed or moisture seals were broken in transit. Notify us within 7 calendar days of delivery with clear photographs of the packet and shipping label.

2. Excluded situations

• Opened foil where germination viability may be compromised.
• Packets stored in direct sunlight or high humidity after delivery.
• Items returned without batch label or SKU reference.

3. Refund timing

Approved prepaid refunds return to the original payment rail within 7–10 business days. COD refunds are processed via bank transfer after verification.